Guangzhou Private Tours by Janvi

Private Tour Terms & Conditions

Last updated: August 10, 2026

These Terms and Conditions apply to private tours, guiding services and transportation arrangements provided through GZGuide / Janvi Tours (“we”, “us” or “our”). By paying a deposit or otherwise confirming a booking, the person making the booking accepts these terms on behalf of all participants included in the booking.

1. Information Required for an Enquiry

To receive an accurate quotation, please provide:

• The exact tour date;
• The number of adults and children;
• Your hotel or pickup location;
• The tour or places you would like to visit;
• Your preferred tour duration;
• Whether private transportation is required;
• The amount and approximate size of luggage if airport or railway-station transportation is required;
• Any mobility limitations that may affect the itinerary;
• Any dietary requirements relevant to a food tour or restaurant visit.

Please contact us more than 24 hours before the requested starting or pickup time. Enquiries received within 24 hours of the requested service are generally outside our booking procedure and may not be processed.

Requests stating only “around August”, “please send your best price”, “I need a guide”, “please quote your best rate” or similar incomplete information may not be processed.

2. Email Booking and Communication Policy

Email is our official channel for tour enquiries, quotations, itinerary discussions, booking confirmation, payment arrangements and changes made before the tour.

WeChat and WhatsApp contact details are normally provided only after the itinerary and booking have been agreed and confirmed through email. Their purpose is to provide a convenient channel for urgent operational communication on the day of the tour, such as locating the guide or driver, reporting an unexpected delay or resolving an immediate pickup issue.

We do not use WeChat or WhatsApp for initial quotations, extensive itinerary planning, price negotiation, repeated destination consultation or the formal confirmation of a booking. A message sent through an instant-messaging application does not replace the written booking terms and confirmation provided by email.

For this reason, requests asking only for our WeChat number, WhatsApp number or other instant-messaging contact before a genuine tour enquiry has been discussed by email may not receive a response.

3. Scope of Our Private-Tour Service

A private tour means that the guide and any vehicle included in the quotation are reserved for your booked party. It does not provide exclusive access to public attractions, restaurants, markets, streets, boats or other third-party facilities.

The maximum number of guests, vehicle type, guiding language, tour duration, pickup area and service scope will be stated in the quotation. Changes to the number of guests, itinerary, transportation requirements or service duration may result in a revised price.

Our guides provide sightseeing and travel-related assistance connected with the booked itinerary. They are not hired as nannies, babysitters, domestic helpers, porters, personal assistants, medical carers, concierge staff or 24-hour travelling companions.

Our private guiding service is also not a substitute for professional educational consulting, curriculum development, commercial product design or programme development. A client who operates an education, training, travel or activity business remains responsible for creating and developing the products that business intends to offer to its own customers.

4. Visa Applications and Travel Documents

We are not a visa agency and do not provide visa sponsorship or documentation services.

We do not issue invitation letters, visa-support letters, sponsorship letters, company guarantee letters, artificial hotel confirmations, artificial flight confirmations or specially prepared itineraries for the purpose of supporting a Chinese visa application.

We will not create, alter or certify documents to make a person's travel arrangements appear different from their actual confirmed arrangements.

Enquiries whose principal purpose is to obtain an invitation letter or other visa-supporting documentation rather than to take a genuine private tour will be declined. Guests are responsible for checking and completing their own passport, visa and immigration requirements.

5. Quotations and Availability

• A quotation is based on the information supplied at the time it is issued.
• Prices and availability may change if the date, group size, itinerary, pickup location, vehicle or duration changes.
• A quotation is valid only until the deadline stated in the message or invoice.
• Providing a quotation does not reserve a guide, driver, vehicle, ticket or attraction slot.
• We do not normally provide quotations solely for price comparison, procurement exercises, tendering or supplier benchmarking.
• Requests for highly detailed VIP or luxury-service proposals may be declined where there is no clear intention to proceed with a private-tour booking.
• No date is secured until the required deposit has been received and the booking has been acknowledged by us in writing.

6. Deposit and Booking Confirmation

Once availability has been confirmed, a deposit—normally between 30% and 50% of the quoted tour price, or another amount stated in the quotation—is required to secure the booking.

Because a booking is not secured until the required deposit has actually been received, we normally require more than 24 hours between the initial enquiry and the requested service starting time. A request for service within the next 24 hours cannot be treated as confirmed simply because a guide or driver appears to be available.

A booking is confirmed only after:

• The required deposit has been received;
• The payment can be identified and matched to the booking; and
• We have issued written confirmation by email.

Conversations, quotations, instant messages, screenshots of attempted payments, promises to pay later, statements that payment will be made after the service, or requests to “hold” a date do not constitute a confirmed booking.

7. Accepted Payment Methods

We currently accept:

• WeChat Pay;
• Alipay;
• Wise;
• Credit or debit card payment processed through Stripe, where available.

PayPal, Western Union and bank wire / telegraphic-transfer payments are not accepted.

The guest is responsible for any applicable transfer fee, card-processing fee, currency-conversion cost or intermediary charge. Unless otherwise agreed in writing, the net amount received by us must equal the amount stated as payable in the quotation or booking confirmation.

8. Credit or Debit Card Payments and Stripe Fees

Where permitted by applicable law and card-network rules, card-processing costs may be incorporated into or added to the card-payment total.

Stripe's standard U.S. online card-processing rates at the time of this update generally include:

• 2.9% plus US$0.30 for a successful domestic-card transaction;
• An additional 1.5% for international cards; and
• An additional 1% if currency conversion is required.

Stripe may change its rates from time to time. The applicable payment amount will therefore be confirmed before a payment link is issued.

Where processing costs are passed through, the card-payment amount may be calculated so that the net amount received after Stripe's processing charge equals the agreed amount due for the tour.

We do not normally accept multiple small or fragmented payments intended to avoid payment-processing costs. Instalment arrangements are available only when expressly agreed by us in writing before payment.

9. Balance Payment

The remaining balance must be paid by the deadline stated in the booking confirmation. Depending on the particular tour, the balance may be payable before the tour or on the tour date.

Failure to pay the balance by the agreed deadline may result in cancellation of the booking. Any deposit already paid may be retained in accordance with the applicable cancellation terms.

10. Cancellation by the Guest

Unless different cancellation terms are specifically stated in the quotation or booking confirmation:

• Eight or more calendar days before the tour: The booking deposit is non-refundable. Any payment exceeding the deposit may be refunded after deducting non-refundable tickets, reservations, vehicle expenses and payment costs already incurred.
• Four to seven calendar days before the tour: A cancellation charge equal to 50% of the total tour price applies.
• Within 72 hours of the scheduled starting time: The full tour price is non-refundable.
• No-show: No refund will be provided.

A request to change the tour date may be treated as a cancellation if the original guide, driver, vehicle or other reserved services cannot be transferred to the requested new date.

Admission tickets, special transportation, restaurant deposits and other third-party expenses that have already been purchased are non-refundable whenever the supplier itself refuses a refund.

11. Flight Delays, Immigration Delays and Late Arrival

Guests are responsible for providing correct flight, train, terminal, hotel and pickup information.

If a guest arrives late, the tour will normally still finish at the originally scheduled finishing time. Additional waiting time or an extension is subject to guide and driver availability and may incur an overtime charge.

If a flight delay, missed connection, immigration procedure, visa issue, lost luggage or other circumstance outside our control prevents the guest from joining the tour, the normal cancellation terms continue to apply unless otherwise agreed in writing.

12. Itinerary Changes

Tour routes and timings are estimates rather than guarantees. We may change the order of visits, shorten a stop or substitute an attraction because of:

• Traffic congestion;
• Weather;
• Temporary closures;
• Crowd conditions;
• Government restrictions;
• Festival or public-holiday arrangements;
• Safety considerations; or
• Operational changes made by attractions or other third-party providers.

A reasonable itinerary adjustment does not constitute cancellation of the tour and does not automatically entitle the guest to a refund.

13. Tour Duration and Overtime

The booked tour duration begins at the confirmed meeting time, including waiting time caused by guests arriving late.

A tour extension is possible only with the agreement and availability of the guide and driver. Overtime is charged at the rate stated in the quotation or booking confirmation. Partial overtime may be rounded up to the next full hour where stated in the booking terms.

14. Inclusions and Exclusions

Only services expressly listed as included in the quotation are included in the tour price.

Unless specifically stated otherwise, the tour price does not include:

• Guest meals and drinks;
• Attraction admission tickets;
• Boat, cable-car or internal sightseeing-vehicle tickets;
• Personal shopping and personal expenses;
• Hotel accommodation or hotel-booking services;
• Visa documents, invitation letters or immigration services;
• Nanny, babysitting, childcare or family-assistant services;
• Educational programme, curriculum or commercial product development;
• Personal porter, packing or luggage-handling services;
• Luxury concierge or lifestyle-management services;
• Special VIP access unless expressly agreed in writing;
• Travel insurance;
• Birthday, anniversary, romantic or surprise arrangements;
• Gratuities; or
• Services or activities added during the tour.

When a guide must enter a paid attraction or join a meal in order to continue providing the agreed guiding service, the quotation or tour description will state whether the guide's admission, meal or transportation cost is included or must be covered by the guests.

15. Restaurants, Shopping and Third-Party Services

Restaurants, attractions, drivers, boats, shops and other suppliers are independent third parties. We may make recommendations or assist with communication, but we do not guarantee their prices, products, opening hours, service standards or availability.

Any purchase, negotiation or transaction between a guest and a third-party supplier is the guest's own decision. We are not responsible for disputes involving purchases, authenticity, refunds, warranties, delivery or other matters arising directly between the guest and that supplier.

16. Guest Conduct and Right to Refuse Service

We reserve the right to decline an enquiry, reject a booking or terminate a tour where a guest:

• Harasses or intimidates a guide, driver or another person;
• Makes sexual, discriminatory or persistently inappropriate requests;
• Requests illegal activities, counterfeit goods or unsafe conduct;
• Attempts to change a guide's role into that of a nanny, babysitter, personal attendant or domestic helper;
• Attempts to require a guide to create educational or commercial products outside the agreed tour service;
• Requests false, misleading or artificial documentation;
• Is severely intoxicated or behaves aggressively;
• Repeatedly refuses to follow reasonable safety instructions;
• Provides materially false booking information;
• Attempts to avoid agreed charges or payment-processing costs; or
• Uses abusive language, threats or chargeback threats to demand services outside the agreed booking.

No refund is due where a tour must be terminated because of serious guest misconduct, harassment or a genuine safety concern.

17. Children, Health, Mobility and Travel Insurance

Parents and guardians are fully responsible for supervising and caring for babies and children throughout the tour. A guide or driver must never be treated as the sole caregiver for a child, including while parents are shopping, dining, resting, attending meetings or taking part in another activity.

Guests must assess whether they and their children are physically capable of completing the chosen itinerary and should disclose important mobility limitations before booking so that a suitable itinerary can be considered.

We are not medical professionals and cannot provide medical care, nursing, lifting assistance, personal care or continuous supervision of children, elderly guests or guests requiring a dedicated caregiver.

Guests are strongly advised to obtain suitable travel insurance covering illness, accidents, cancellation, flight disruption, lost property and emergency medical treatment.

18. Personal Property and Luggage

Guests are responsible for passports, cash, phones, luggage, strollers, purchases and other personal property.

Reasonable assistance may occasionally be provided as a courtesy, but guides and drivers are not employed as personal porters or luggage handlers. We are not responsible for property lost, stolen, forgotten in a vehicle or left at an attraction, restaurant, hotel or other location.

19. Cancellation by Us

We may cancel a booking if a guide or driver becomes seriously ill, a required vehicle becomes unavailable, government restrictions prevent the tour, severe weather creates a significant safety risk or another circumstance makes it impossible to provide the agreed service.

Where we cancel the service and cannot provide a reasonable replacement, payments received for the unprovided service will be refunded. Our responsibility is limited to the amount paid directly to us for that service. We are not responsible for consequential expenses such as flights, accommodation, visas or other independent travel arrangements.

20. Force Majeure

We are not responsible for failure or delay caused by events outside our reasonable control, including natural disasters, epidemics, severe weather, strikes, public disturbances, government action, transportation disruption, attraction closures or restrictions imposed by relevant authorities.

Where reasonably possible, we may offer an alternative itinerary or rescheduling option. Refunds cannot be guaranteed for costs that have already been committed to non-refundable third-party services.

21. Acceptance of These Terms

Payment of a deposit or balance confirms that the booking party has read, understood and accepted these Terms and Conditions on behalf of all participants included in the booking.

If a quotation or written booking confirmation contains specific terms that differ from this general page, the specific written terms for that booking will take priority.